PRIVACY POLICY
Effective Date: 10 July 2023
1. Introduction
Thank you for choosing Lux Celebrations for your wedding events and rental needs. At Lux Celebrations, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our wedding events and rental business. We encourage you to read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you engage with our website, communicate with us via email or telephone, or participate in our services. This information may include but is not limited to:
- Full name
- Contact information (email address, phone number, mailing address)
- Wedding or event details (date, location, preferences)
- Billing and payment information
In addition, we may automatically collect certain information about your device, browsing actions, and patterns when you visit our website or use our services. This information may include but is not limited to:
- IP address
- Browser type and version
- Operating system
- Referral source
- Pages visited and time spent on each page
- Clickstream data
- Cookies and similar technologies
2. Use of Information
We use the information we collect for the following purposes:
- To provide our wedding events and rental services to you, including processing reservations, managing event details, communicating with you, and delivering the products and services you have requested.
- To improve our services by analyzing the information we collect to understand user preferences, trends, and behavior. This allows us to make informed decisions about our products, offerings, and website performance.
- To communicate with you by using your contact information to send important updates, confirmations, and notifications related to your bookings or inquiries. We may also use this information to respond to your inquiries and provide customer support.
- To conduct marketing and promotions with your consent, including sending newsletters, special offers, or promotional materials. You have the right to opt-out of receiving such communications at any time.
3. Information Sharing
We understand the importance of keeping your personal information secure and do not sell, rent, or trade it to third parties for marketing purposes. However, we may share your information with trusted third parties in the following circumstances:
- Service Providers: We may disclose your information to third-party service providers who assist us in delivering our services, such as event planners, caterers, transportation providers, or photographers. These service providers are bound by contractual obligations to protect the confidentiality and security of your personal information.
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.
- Business Transactions: In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
4. Cookies and Similar Technologies
We may use cookies and similar technologies (such as web beacons) to enhance your experience on our website. These technologies help us collect and store information about your preferences, track user activity, and improve our website’s functionality. You have the option to disable cookies through your browser settings, although this may limit certain features of our website.
5. Data Security
We employ industry-standard security practices and procedures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We take reasonable measures to ensure the confidentiality and integrity of your data.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
7. Your Rights
You have certain rights regarding your personal information, including the right to access, update, or delete the information we hold about you.
8. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children without appropriate parental consent. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information promptly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at:
Lux Celebrations, 3412-C Coldstream Ave., Vernon, BC V1H 1T9 email: [email protected] Phone: 778-212-9928
We may update this Privacy Policy from time to time, and the revised version will be effective when it is posted on our website. Please check back periodically for updates.
Last Updated: 10 July 2023
